Frequently Asked Questions
Revlon users can use their revlon.com email address and password for access. Users that do not have revlon.com accounts must request access to the site by submitting an email to RvPermCabinquiry@revlon.com. Once approved, an email confirmation will be sent with instructions to complete the following steps to create their password and set up multi-factor authentication (MFA) using an authenticator app on their mobile phone.
There are specific roles defined for users that need to place orders and view reports. Guest accounts (users without roles defined) can only view the catalog. Users needing to place orders or view reports that don't see those menu options should submit an email to RvPermCabinquiry@revlon.com requesting the additional roles be added to their account.
When placing an order, you have two options:
Option 1: ASAP
If you select the "ASAP" option, we will process and ship your order within 3 business days from the day the order was placed.
Option 2: Future Date
You can also choose a specific future date for your order to be shipped. If the selected date is a business day, your order will be shipped on that day. However, if the chosen date falls on a holiday, the order will be shipped on the next available business day.
Important: If you select a future date that falls within the initial 3 business days window (as described in Option 1), your order will still be shipped after the 3 business days period.
You will receive an email with your tracking information on the evening of the day your order is shipped. This email will include all the details you need to track your package as it makes its way to you.
No, if an item is out of stock, it cannot be added to your cart for a future-dated order. The catalog will display an "Out of Stock" message next to the item. If we have an estimated date for when the item will be back in stock, it will be displayed alongside the "Out of Stock" message.